Top 3 Most Frequently Asked Questions


 

1. Do you have a particular yarn, or will you be getting more of a particular yarn?
2. Can I add to my order?
3. What is SkipOnePurlToo's Returns Policy?

 


 

1. Do you have a particular yarn, or will you be getting more of a particular yarn?

The SkipOnePurlToo website is set up to make searching for particular yarns and substitutions easy, using our Yarn Search Engine . It offers drop-down menus for searching for your specific criteria: company, gauge, fibre, and even color.

A list of yarns we've previously offered is displayed in our Yarn Archive. For those yarns where the possibility exists that we'll be able to re-stock, you'll see an envelope icon in front of the yarn name. Just click on the envelope, and you'll be notified if we bring in new stock.

If you're looking for a particular yarn, and you don't find it through our search engine, you may want to pay a visit to our Swap Center, where you can post a "Desperately Seeking" request to thousands of Elann customers who visit our site daily, and who just may have the yarn you're looking for.

 

2. Can I add to my order?

We process orders by the calendar day, so if you ever need to add to an order on the same calendar day as your first order is placed, it's no problem at all -- just place the second order, choosing the same shipping method as you chose for the first order.

 

3. What is Your Returns Policy?

Most important to us, is that you be pleased with your SkipOnePurlToo order. We guarantee our products to be of first quality and free of manufacturing defects. If you are not completely satisfied with any purchase we want to know about it.

Our Returns Guidelines are as follows:

- Yarns, needles, and tools in original (saleable) condition may be returned for a store credit, exclusive of all shipping charges, within 30 days of purchase.

- We're sorry, but due to copyright laws, we do not accept book and pattern returns.

- We do not make "exchanges". Returns and new purchases are treated as two separate transactions. When we receive your return, we will notify you via email as soon as the credit has been posted, so that you can apply it to a future order. Credit cannot be applied retroactively to an order already in progress.

- Please include a copy of your receipt with your return.


 

 

 

 

 

 

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